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email ticket. |
Posted by: Michel001 - 07-03-2018, 02:55 PM - Forum: Administrator Support
- Replies (2)
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When i have a ticket in corebos and i want to respond to that ticket using email
the email is send to the customer but also to the account that has send the email.
for me it is enough that the customer gets the email and not the user who has send it through corebos.
because in corebos you can see the mail under contacts/tickets
is there a way to only send the email to the customer ?
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My picklist defaults to #empty# for profiles where this field is disabled |
Posted by: Guido1982 - 06-28-2018, 02:28 PM - Forum: Administrator Support
- Replies (4)
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I have the following setup:
- People of the sales profile convert quotes to salesorders
- In salesorders, there is a picklist called 'Goods ordered', which has two values: Yes and No
- I have a business map in place that sets a CONST value for that field when a quote in converted to a salesorder. This defaults the picklist to 'No'
- The field is hidden from the sales profile, since they have nothing to do with that
- The picklists' default value is 'No'
Now my problem is, when sales people convert the quotes to salesorders, the picklistvalue will stay empty. Nothing in the cell in the database, and on the frontend it resolves to #empty#. This doesn't change when I set the field to 'active' for this profile but lock it. The only way I can make it work like I want to is to give the sales profile access to the field, which I don't want.
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