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+--- Thread: Do we have a way to disable the helpdesk e-mails? (/showthread.php?tid=632)
Do we have a way to disable the helpdesk e-mails? - Guido1982 - 04-20-2017
I'd like to disable the default helpdesk notification e-mails and setup a more fine grain mailing system through workflows. Setting up the workflows is no problem, but can I disable the default helpdesk e-mails? I checked GlobalVariables, but I can only set the 'from' name and e-mail there.
Think I found it. There was already a workflow for HelpDesk called: 'Workflow for Ticket Change, not from the Portal'. There are two tasks in there. Disabled them both.
RE: Do we have a way to disable the helpdesk e-mails? - Guido1982 - 04-20-2017
Which can also be found here
RE: Do we have a way to disable the helpdesk e-mails? - joebordes - 04-25-2017
That is the documentation page you needed. You found it :-)