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+--- Thread: Trouble-Ticket Notifications: wheres the template (/showthread.php?tid=67)
Trouble-Ticket Notifications: wheres the template - mweaver - 11-25-2014
Hi all,
Something that has been on my mind for a while is the trouble-ticket notification message. I'm wondering where the message template for this is located. I'd like to be able to customize this critter but I can't find where it's being generated. Anyone know the answer to this one?
Re: Trouble-Ticket Notifications: wheres the template - joebordes - 11-25-2014
If I remember correctly it is hard coded in modules/HelpDesk/HelpDeskHandler.php
Re: Trouble-Ticket Notifications: wheres the template - mweaver - 11-25-2014
Ok... that's not something that can be changed in the coding just to make the message look different. Would it be possible to change the system to use a template for TT notifications like other parts of the system are doing?
Re: Trouble-Ticket Notifications: wheres the template - joebordes - 11-25-2014
That is on our todo list. In fact, it was contributed by a community memeber like 3 years ago all I have to do is review the code and integrate it.
Re: Trouble-Ticket Notifications: wheres the template - mweaver - 11-25-2014
sweet! Looking forward to it.