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+--- Thread: [solve] Help Desk - Not send any email (/showthread.php?tid=897)
[solve] Help Desk - Not send any email - rslemer - 02-15-2018
I wish deactivated all emails sent when create/edite/remove any ticket in help desk module.
I need access each workflow and each tasks, to set to inactive
besides this, I set global variable HelpDesk_Notify_Owner_EMail to '0'
There any easy way to do that?
This is a sufficient to block all messages to client?
RE: Help Desk - Not send any email - joebordes - 02-16-2018
The correct way to do this is as you indicate and I think that should stop messages.
RE: Help Desk - Not send any email - rslemer - 02-16-2018
ok, is possible change this directly in table of database?
RE: Help Desk - Not send any email - joebordes - 02-16-2018
Yes, but probably more complicated.