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+--- Thread: Custom view - tickets from portal (/showthread.php?tid=982)
Custom view - tickets from portal - rslemer - 03-25-2018
I wish select in custom view all tickets created from portal
I tried do the same default workflow, but this option not available in custom view
Testing with yes not working
Or portal not setting correctly this flag ...
RE: Custom view - tickets from portal - joebordes - 03-25-2018
Maybe myccp doesn't support that field
RE: Custom view - tickets from portal - rslemer - 03-25-2018
I think there any issue, because if not supported, workflow to sent a email not will worked too, right?
But system sent a email with each ticket opened in portal
RE: Custom view - tickets from portal - rslemer - 02-03-2020
Filter not working, but system know tickets is opened from portal, because workflows works normally. How I can know what flag workflows is using ?
I think the portal code is turned obsolete because is not updated with a new features
Example:
Date format is not respected as same in setting in user
Tickets are setting to account, not to a contact ( since portal access is given for the contact, only )