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How to make email mandate in tickets
#1
Hi

How to change email filed in ticket is mandatory ?

I tried but check box is disable at Module Manager > Support Tickets > Layout Editor ->Email (email) -> Mandatory Field

Please check the attached screenshot


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#2
That field is a read-only field that fills in automatically with the email of the related account or contact so you can't set it to mandatory as it isn't even present in edit mode.
Joe
TSolucio
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