05-08-2019, 05:29 PM
I have a strange situation here
If ticket is opened from a mail scanner is marked "From Mail Converter = Yes" that's ok
But when I editing any other field, in this ticket, for example, status = closed, system changed this flag to "Nothing" ...
If ticket is opened from a mail scanner is marked "From Mail Converter = Yes" that's ok
But when I editing any other field, in this ticket, for example, status = closed, system changed this flag to "Nothing" ...