Is there a way where the $ticket_no or $potential_no can be hyperlink in email notification ?
so that we just click it and goes to that page ?
e.g like this
TT00001
Hi.
In email template you can convert the ticket_no variable on a hyperlink adding the detailveiw url.
Look the next gif to see how you can do it.
thank you omarllorens
what i mean is go directly to that ticket page itself
considering we have the conditions set in workflow
e.g.of the direct ticket page there is a record number at the end due to the conditions set in the workflow
index.php?module=HelpDesk&parenttab=ptab&action=DetailView&record=30810
index.php?module=HelpDesk
thank you
omarllorens
got it
meta CRM Detailview URL