How I can created a BM to
Read a Custom Field at Contract Services with a number of days ( SLA agreement with client )
Use this field when create new Trouble Ticket, add update a custom field ( Conclusion Prediction ).
it would be somthing like this:
ServiceContracts2HelpDesk
Code:
<map>
<originmodule>
<originname>ServiceContracts</originname>
</originmodule>
<targetmodule>
<targetname>HelpDesk</targetname>
</targetmodule>
<fields>
<field>
<fieldname>cf_xxx</fieldname> {field on tickets: conclusion}
<Orgfields>
<Orgfield>
<OrgfieldName>do operations with cf_yyy from servicecontract</OrgfieldName>
<OrgfieldID>EXPRESSION</OrgfieldID>
</Orgfield>
</Orgfields>
</field>
<field>
.....
</field>
</fields>
</map>
http://corebos.org/documentation/doku.php?id=en:adminmanual:businessmappings:mapping
Let us know how it goes and please share the final mapping if you can.
What is the easy way to know what the CF code assigned to a field created?
I use creator template e-mail, or workflow, to get this information
Is there another way?