CoreBOSBB

I'd like to disable the default helpdesk notification e-mails and setup a more fine grain mailing system through workflows. Setting up the workflows is no problem, but can I disable the default helpdesk e-mails? I checked GlobalVariables, but I can only set the 'from' name and e-mail there.

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Think I found it. There was already a workflow for HelpDesk called: 'Workflow for Ticket Change, not from the Portal'. There are two tasks in there. Disabled them both.

Which can also be found here

That is the documentation page you needed. You found it :-)