Full Version: Trouble-Ticket Notifications: wheres the template
You're currently viewing a stripped down version of our content. View the full version with proper formatting.
Hi all,

Something that has been on my mind for a while is the trouble-ticket notification message. I'm wondering where the message template for this is located. I'd like to be able to customize this critter but I can't find where it's being generated. Anyone know the answer to this one?
If I remember correctly it is hard coded in modules/HelpDesk/HelpDeskHandler.php
Ok... that's not something that can be changed in the coding just to make the message look different. Would it be possible to change the system to use a template for TT notifications like other parts of the system are doing?
That is on our todo list. In fact, it was contributed by a community memeber like 3 years ago all I have to do is review the code and integrate it.
sweet! Looking forward to it.