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https://discussions.corebos.org/documentation/
2025-05-13T10:54:20+0000coreBOS
https://discussions.corebos.org/documentation/
https://discussions.corebos.org/documentation/lib/exe/fetch.php?media=wiki:favicon.icotext/html2024-11-27T10:11:45+0000Anonymous (anonymous@undisclosed.example.com)en:helpdesk:notificationemails
https://discussions.corebos.org/documentation/doku.php?id=en:helpdesk:notificationemails&rev=1732702305&do=diff
====== Help Desk:: Notification Emails ======
coreBOS has four hard coded emails for ticket management and communication between the affected parties.
^ Ticket Created from Portal^^
^Purpose|Email confirmation of ticket creation from customer portal.|
^From address|email of the contact creating ticket|
^Template|Hard coded. Translatable.|
^Sent to|Contact creating ticket and User assigned to the ticket|
^Method|**HelpDeskHandler::NotifyOnPortalTicketCreation**|
^ Ticket Updated from Portal^^
…