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+--- Thread: status add ticket from email (/showthread.php?tid=1136)
status add ticket from email - Michel001 - 07-04-2018
not sure where to find this option.
When i have Administrator rights and i want to add ticket from an email i get the popup and see Status
When i do not have Administrator rights and i want to add ticket from an email i don't see the Status option.
i have to set that after i created the ticket.
the user is in the support profile.
see attachements
RE: status add ticket from email - rslemer - 07-04-2018
Hi Michel001
The first step is to go into the list settings and include the support user
Have you done this?
RE: status add ticket from email - Michel001 - 07-04-2018
(07-04-2018, 11:52 AM)rslemer Wrote: Hi Michel001
The first step is to go into the list settings and include the support user
Have you done this?
i have created a role helpdesk and added users to that.
then i added the role helpdesk to the support group see attachement
RE: status add ticket from email - rslemer - 07-04-2018
I talked about this ...
RE: status add ticket from email - joebordes - 07-04-2018
I just tried with the testdmy user in the demo and the field is there. Make sure that ALL profiles assigned to the user has access to this field, it has to be a profile settings issue.
RE: status add ticket from email - Michel001 - 07-05-2018
(07-04-2018, 10:23 PM)joebordes Wrote: I just tried with the testdmy user in the demo and the field is there. Make sure that ALL profiles assigned to the user has access to this field, it has to be a profile settings issue.
i know it has something to do with that but i have to search where i go wrong.
going to test again today.
@rslemer
the attachement you had i checked that and it seems to be the same for helpdesk.
i will have a further look.
RE: status add ticket from email - Michel001 - 07-05-2018
it had to do something with
Settings > Profile Privileges > Viewing "Support Profile"
i changed all settings and now it works.
not sure which one had to do with the status . cause everything was enabled in support ticket
i did see the Oppertunities was not everything enabled.
but it works and with the menu editor i can hide things. so solved for me.
RE: status add ticket from email - joebordes - 07-05-2018
:-)
As my brother says: there are many ways to do things right!
RE: status add ticket from email - Michel001 - 07-05-2018
(07-05-2018, 02:32 PM)joebordes Wrote: :-)
As my brother says: there are many ways to do things right!
) We are doing RPA so we have think outside the box a lot!