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+--- Thread: Counter or function aggregate for tickets (/thread-1339.html)
Counter or function aggregate for tickets - rslemer - 11-19-2018
Is possible create a workflow to sum number of tickets for each account?
I wish a counter for
total number of tickets
total number of opened tickets
total number of hours use for solved r all tickts in determined period, for example in current month
My ideia is :
if client has more the xx tickets opened in month, give to us a special theretament
RE: Counter or function aggregate for tickets - joebordes - 11-19-2018
Yes, this can be done with the "aggregation" workflow function. Search the forum and the wiki for some information and the coreBOSTests suite for some examples.
http://blog.corebos.org/en/blog/workflowaggregation