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+--- Thread: email notification workflow hyperlink (/showthread.php?tid=1581)
email notification workflow hyperlink - global.da - 09-12-2019
Is there a way where the $ticket_no or $potential_no can be hyperlink in email notification ?
so that we just click it and goes to that page ?
e.g like this
TT00001
RE: email notification workflow hyperlink - omarllorens - 09-12-2019
Hi.
In email template you can convert the ticket_no variable on a hyperlink adding the detailveiw url.
Look the next gif to see how you can do it.
RE: email notification workflow hyperlink - global.da - 09-12-2019
thank you omarllorens
what i mean is go directly to that ticket page itself
considering we have the conditions set in workflow
e.g.of the direct ticket page there is a record number at the end due to the conditions set in the workflow
index.php?module=HelpDesk&parenttab=ptab&action=DetailView&record=30810
index.php?module=HelpDesk
RE: email notification workflow hyperlink - omarllorens - 09-13-2019
Hi.
I think I've sent you that you need.
The meta variable CRM Detailview URL, generate the url that you need and add the ticketid to the record parameter.
Generate this:
http://youcorebos.com/index.php?module=HelpDesk&parenttab=ptab&action=DetailView&record=(Here put the ticketid that execute this workflow)
RE: email notification workflow hyperlink - solved - global.da - 09-14-2019
thank you
omarllorens
got it
meta CRM Detailview URL