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+--- Thread: Prevent HelpDesk from updating ServiceContract (/showthread.php?tid=1617)
Prevent HelpDesk from updating ServiceContract - Guido1982 - 11-04-2019
I recently started working with the ServiceContracts module and noticed that when you create a HelpDesk ticket from the ServiceContract, it'll use the time 'spent' to the ticket to update the time spent on the servicecontract. I don't want that, I use Timecontrol to do that. I was hoping this was some workflow on HelpDesk, but it seems it's hidden somewhere.
Do we have a way to control this default behaviour? Or should I create a PR with a Global Variable
RE: Prevent HelpDesk from updating ServiceContract - joebordes - 11-04-2019
that functionality is inherited from vtiger crm:
https://github.com/tsolucio/corebos/blob/master/modules/ServiceContracts/manifest.xml#L543:L552
https://github.com/tsolucio/corebos/blob/master/modules/ServiceContracts/ServiceContractsHandler.php
it is hardcoded with no option to turn off
you could add a global variable to toggle it or a setting screen in service contracts that adds/deletes the events depending on what you need. This would be much better because these evetns are executed on EVERY save of EVERY module.