+- CoreBOSBB (https://discussions.corebos.org)
+-- Forum: Support (https://discussions.corebos.org/forumdisplay.php?fid=17)
+--- Forum: Administrator Support (https://discussions.corebos.org/forumdisplay.php?fid=8)
+--- Thread: email from tickets (/showthread.php?tid=369)
email from tickets - rslemer - 08-19-2016
A common problem in the help desk module is that all fields are sent in the mail to the end user
As in all other solutions, there are, fields to be use, only for internal support ( not included in information for final user )
I think a good idea, is a block of fields not include at email or portal too
RE: email from tickets - joebordes - 08-19-2016
We have this one in site. We will fix this.
RE: email from tickets - rslemer - 08-21-2016
Other problem, status on email sent not translate ( see attached )
In the past at vtigercrm forum have a patch for send more nice emails ( and included custom field )
RE: email from tickets - joebordes - 09-05-2016
With the latest release of coreBOS you can customize your emails as you like:
http://corebos.org/documentation/doku.php?id=en:helpdesk:notificationemails
http://corebos.org/documentation/doku.php?id=en:email_workflows#comments
Enjoy!!