mail scanner | created Ticket - Printable Version

+- CoreBOSBB (
+-- Forum: Support (
+--- Forum: Administrator Support (
+--- Thread: mail scanner | created Ticket (/showthread.php?tid=392)

mail scanner | created Ticket - rslemer - 08-31-2016

I wish setting field above with specific value, when ticket is created thru mail scanner


At first, one possible solution is created a new and specific user, and setting a workflow to rewrite this fields

Is there another way?

RE: mail scanner | created Ticket - joebordes - 08-31-2016

That is the way to do it. We added a field on the ticket called "From Mailscanner" so you can create a workflow and set the condition on this field to detect tickets coming from the converter and then use the tasks to do whatever actions you need to take.