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+--- Thread: Email notification - in tickets (/showthread.php?tid=721)
Email notification - in tickets - rslemer - 09-10-2017
Is there a way to delete all custom fields in email notification when creating or changing a ticket?
I wish, my client does not see, some information, inserted in this field
RE: Email notification - in tickets - JesusPC - 09-11-2017
Normalmente, en el flujo que realiza el envío, se puede elegir que campos componene el correo que se envía, y lógicamnete ahí se puede personalizar por completo.
Si el estandar no satisface sus necesidades, lo mejor es deshabilitarlo y crear uno nuevo, es muy facil...
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Normally, in the flow that makes the sending, you can choose which fields compose the mail that is sent, and logically there can be completely customized.
If the standard does not meet your needs, it is best to disable it and create a new one, it is very easy ...
RE: Email notification - in tickets - joebordes - 09-14-2017
You can deactivate the default workflows and setup your own:
http://corebos.org/documentation/doku.php?id=en:helpdesk:notificationemails
RE: Email notification - in tickets - joebordes - 09-14-2017
Also, those fields are added in this loop:
https://github.com/tsolucio/corebos/blob/master/modules/HelpDesk/HelpDesk.php#L675
you can delete or comment it
RE: Email notification - in tickets - rslemer - 09-14-2017
Ok, but I can implement with a global variable?
I mean:
Create a new global variable for this
Tested this variable for print all cf_fields or not
And maintain the system default ( without a hard code... )
Or only your team can do that?
RE: Email notification - in tickets - joebordes - 09-14-2017
A global variable there sounds like a good idea. I would accept that change in the product.
You can do it yourself or contract any programmer to do it. It doesn't have to be us.
Adding a global variable to the application is not difficult at all and there are many examples. We can help, and creating a pull request on github nowadays is very common.