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+--- Thread: How to make email mandate in tickets (/showthread.php?tid=839)
How to make email mandate in tickets - hussaingi - 01-08-2018
Hi
How to change email filed in ticket is mandatory ?
I tried but check box is disable at Module Manager > Support Tickets > Layout Editor ->Email (email) -> Mandatory Field
Please check the attached screenshot
RE: How to make email mandate in tickets - joebordes - 01-08-2018
That field is a read-only field that fills in automatically with the email of the related account or contact so you can't set it to mandatory as it isn't even present in edit mode.