+- CoreBOSBB (https://discussions.corebos.org)
+-- Forum: Support (https://discussions.corebos.org/forumdisplay.php?fid=17)
+--- Forum: Administrator Support (https://discussions.corebos.org/forumdisplay.php?fid=8)
+--- Thread: Helpdesk - created a date time field (/showthread.php?tid=973)
Helpdesk - created a date time field - rslemer - 03-25-2018
Today I can setting e and control my tickets, time of conclusion in days.
I wish control my tickets in hours.
Is possible created a date time field for that?
I need alert a supervisor, tickets late, tickets near to deadline, and your associates actions, considering hours, not a all day
RE: Helpdesk - created a date time field - joebordes - 03-25-2018
There is already an hour field on the module, time control uses that field to accumulate time spent on the ticket. Can't you use that one?