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[ solved ] Ticket from Mail converter
#1
I have a strange situation here

If ticket is opened from a mail scanner is marked "From Mail Converter = Yes"  that's ok

But when I editing any other field, in this ticket, for example, status = closed, system changed this flag to "Nothing" ...


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Ranieri
eCRM Web
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#2
fixed. thanks!
Joe
TSolucio
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#3
(05-08-2019, 05:29 PM)rslemer Wrote: I have a strange situation here

If ticket is opened from a mail scanner is marked "From Mail Converter = Yes"  that's ok

But when I editing any other field, in this ticket, for example, status = closed, system changed this flag to "Nothing" ...

Solved, thanks!
Ranieri
eCRM Web
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