Synchronize Support Tickets Synchronize with Support Tickets Time and Effort

[joebordes]

This functionality was introduced in vtiger_crm 5.2 and respected in coreBOS, it is probably documented in the manual. The behavior is to increment the "Used Unit" field and calculate the "Progress" depending on the "Tracking Units" and the related trouble tickets. If tracking units is time, the time on the support ticket is used, if not the ticket themselves are counted.