01-08-2018, 01:00 PM
I understand that the tickets are related to Accounts and you want to create a contact with that same email.
I understand that the application does contemplate adding an Account nor a Contact because the ticket is already related with one of them and the record already exists and I think this seems correct. If you want to convert an Account into a Contact you can create the contact from the account's related list which will fill in some information for you and you can create business mappings to make that even more powerful.
I'm not sure I answered your question but in short: I think the current behavior is correct.
I understand that the application does contemplate adding an Account nor a Contact because the ticket is already related with one of them and the record already exists and I think this seems correct. If you want to convert an Account into a Contact you can create the contact from the account's related list which will fill in some information for you and you can create business mappings to make that even more powerful.
I'm not sure I answered your question but in short: I think the current behavior is correct.
Joe
TSolucio
TSolucio