CoreBOSBB › Support › Administrator Support v
Workflow issue : mail not received

Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Thread Modes
Workflow issue : mail not received
geraldbigot Offline
Member
***
Posts: 80
Threads: 26
Joined: Oct 2015
Reputation: 24
#1
11-17-2022, 07:08 AM (This post was last modified: 11-17-2022, 07:50 AM by geraldbigot.)
Hello,

My workflow needs to send email when a field condition is ok at first save.
I see this email in coreBOS Email module but never receive it.

What could be my error ?
Perhaps this gives you an idea : cb_messagequeue table seems to be blocked
As soon as I deactivate and activate Workflow cron job, cb_messagequeue is emptying.
I can see Email in Emails module but I don't receive it.
Find
Reply
joebordes Offline
Administrator
*******
Posts: 3,565
Threads: 36
Joined: Apr 2014
Reputation: 49
#2
11-17-2022, 08:05 AM
Where do you see this message: "cb_messagequeue table seems to be blocked"?

Activate the DEBUG_SEND_EMAIL global variable and look in the logs to see if the emails are producing some error message. Make sure they aren't going to spam folder.
Joe
TSolucio
Find
Reply
geraldbigot Offline
Member
***
Posts: 80
Threads: 26
Joined: Oct 2015
Reputation: 24
#3
11-17-2022, 08:11 AM (This post was last modified: 11-17-2022, 08:26 AM by geraldbigot.)
(11-17-2022, 08:05 AM)joebordes Wrote: Where do you see this message: "cb_messagequeue table seems to be blocked"?

Activate the DEBUG_SEND_EMAIL global variable and look in the logs to see if the emails are producing some error message. Make sure they aren't going to spam folder.

I don't see such message "cb_messagequeue table seems to be blocked" but I just noticed it
I'm going to activate the DEBUG_SEND_EMAIL and look in the logs.
I check and I'm sure they are not going in spam folder

I also received many "cron task message" : exceeding max exec time
(11-17-2022, 08:11 AM)geraldbigot Wrote:
(11-17-2022, 08:05 AM)joebordes Wrote: Where do you see this message: "cb_messagequeue table seems to be blocked"?

Activate the DEBUG_SEND_EMAIL global variable and look in the logs to see if the emails are producing some error message. Make sure they aren't going to spam folder.

I don't see such message "cb_messagequeue table seems to be blocked" but I just noticed it
I'm going to activate the DEBUG_SEND_EMAIL and look in the logs.
I check and I'm sure they are not going in spam folder

I also received many "cron task message" : exceeding max exec time

How can I isolate mail errors in log file   ?
Find
Reply
joebordes Offline
Administrator
*******
Posts: 3,565
Threads: 36
Joined: Apr 2014
Reputation: 49
#4
11-17-2022, 08:41 AM
set the level to FATAL, that way you will see only the email messages
Joe
TSolucio
Find
Reply
geraldbigot Offline
Member
***
Posts: 80
Threads: 26
Joined: Oct 2015
Reputation: 24
#5
11-17-2022, 09:18 AM
I send you this file on your email

--
Gérald
Find
Reply


Forum Jump:


Users browsing this thread: 3 Guest(s)