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[solve] Help Desk - Not send any email
#1
I wish deactivated all emails sent when create/edite/remove any ticket in help desk module.

I need access each workflow and each tasks, to set to inactive

besides this, I set global variable HelpDesk_Notify_Owner_EMail to '0'

There any easy way to do that?

This is a sufficient to block all messages to client?
Ranieri
eCRM Web
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#2
The correct way to do this is as you indicate and I think that should stop messages.
Joe
TSolucio
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#3
ok, is possible change this directly in table of database?
Ranieri
eCRM Web
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#4
Yes, but probably more complicated.
Joe
TSolucio
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