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Business Process in Mail Converter
I suggest the possibility use a resource like 'Business Process' within Mail converter

I need, for example, test for only allow created a new ticket, if user is already a contact in CRM.

Because a email box normally receive a spam, system will create a new ticket for this kind of message, too.

I think is much more another possibility too.

Or is possible another way I do that? check a valid ( exist ) email for execute a Mail converter?
eCRM Web

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