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+--- Thread: SLA - Created a new Business Map (/showthread.php?tid=374)
SLA - Created a new Business Map - rslemer - 08-22-2016
How I can created a BM to
Read a Custom Field at Contract Services with a number of days ( SLA agreement with client )
Use this field when create new Trouble Ticket, add update a custom field ( Conclusion Prediction ).
RE: SLA - Created a new Business Map - joebordes - 08-22-2016
it would be somthing like this:
ServiceContracts2HelpDesk
Code:
<map>
<originmodule>
<originname>ServiceContracts</originname>
</originmodule>
<targetmodule>
<targetname>HelpDesk</targetname>
</targetmodule>
<fields>
<field>
<fieldname>cf_xxx</fieldname> {field on tickets: conclusion}
<Orgfields>
<Orgfield>
<OrgfieldName>do operations with cf_yyy from servicecontract</OrgfieldName>
<OrgfieldID>EXPRESSION</OrgfieldID>
</Orgfield>
</Orgfields>
</field>
<field>
.....
</field>
</fields>
</map>http://corebos.org/documentation/doku.php?id=en:adminmanual:businessmappings:mapping
Let us know how it goes and please share the final mapping if you can.
RE: SLA - Created a new Business Map - rslemer - 08-22-2016
What is the easy way to know what the CF code assigned to a field created?
I use creator template e-mail, or workflow, to get this information
Is there another way?
RE: SLA - Created a new Business Map - joebordes - 08-22-2016
You can right-click on the field in edit view and inspect it
[attachment=122]
If you are using coreBOSCRM you can use the GenDoc labels extension
http://demo.coreboscrm.com/index.php?action=index&module=EtiquetasOO