mail scanner | created Ticket

[rslemer]

I wish setting field above with specific value, when ticket is created thru mail scanner

Category
Priority
Severity

At first, one possible solution is created a new and specific user, and setting a workflow to rewrite this fields

Is there another way?

[joebordes]

That is the way to do it. We added a field on the ticket called "From Mailscanner" so you can create a workflow and set the condition on this field to detect tickets coming from the converter and then use the tasks to do whatever actions you need to take.