SLA - Created a new Business Map

[rslemer]

How I can created a BM to

Read a Custom Field at Contract Services with a number of days ( SLA agreement with client )

Use this field when create new Trouble Ticket, add update a custom field ( Conclusion Prediction ).

[joebordes]

it would be somthing like this:

ServiceContracts2HelpDesk

Code:

<map>
 <originmodule>
   <originname>ServiceContracts</originname>
 </originmodule>
 <targetmodule>
   <targetname>HelpDesk</targetname>
 </targetmodule>
 <fields>
   <field>
     <fieldname>cf_xxx</fieldname>   {field on tickets: conclusion}
     <Orgfields>
       <Orgfield>
         <OrgfieldName>do operations with cf_yyy from servicecontract</OrgfieldName>
         <OrgfieldID>EXPRESSION</OrgfieldID>
       </Orgfield>
     </Orgfields>
   </field>
   <field>
    .....
   </field>
 </fields>
 </map>

http://corebos.org/documentation/doku.php?id=en:adminmanual:businessmappings:mapping

Let us know how it goes and please share the final mapping if you can.

[rslemer]

What is the easy way to know what the CF code assigned to a field created?

I use creator template e-mail, or workflow, to get this information

Is there another way?

[joebordes]

You can right-click on the field in edit view and inspect it


   

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