08-19-2016, 05:57 PM
A common problem in the help desk module is that all fields are sent in the mail to the end user
As in all other solutions, there are, fields to be use, only for internal support ( not included in information for final user )
I think a good idea, is a block of fields not include at email or portal too
As in all other solutions, there are, fields to be use, only for internal support ( not included in information for final user )
I think a good idea, is a block of fields not include at email or portal too