08-31-2016, 02:17 PM
I wish setting field above with specific value, when ticket is created thru mail scanner
Category
Priority
Severity
At first, one possible solution is created a new and specific user, and setting a workflow to rewrite this fields
Is there another way?
Category
Priority
Severity
At first, one possible solution is created a new and specific user, and setting a workflow to rewrite this fields
Is there another way?