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Ticket created by mail converter
#2
I think this could be detected by checking if the email field is filled and the "related to" is empty. In that case, it means that we could not find the contact/account as there is not "related to" but the email is filled so it is coming from some other source that is not the application.

   

HTH
Joe
TSolucio
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Ticket created by mail converter - rslemer - 05-05-2018, 02:15 PM
RE: Ticket created by mail converter - joebordes - 04-08-2022, 07:49 PM

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