status add ticket from email

[Michel001]

(07-04-2018, 10:23 PM)joebordes Wrote: I just tried with the testdmy user in the demo and the field is there. Make sure that ALL profiles assigned to the user has access to this field, it has to be a profile settings issue.

i know it has something to do with that but i have to search where i go wrong.
going to test again today.

@rslemer
the attachement you had i checked that and it seems to be the same for helpdesk.

i will have a further look.