10-26-2016, 09:59 AM
Thanks for the input. One thing I can say so far is that I think HelpDesk isn't going to cut it. The visits/incidents I'm talking about here are specific, in that they represent annual mandatory visits to perform a specific check on certain devices. Getting the HelpDesk module to work with this will require me to modify this, which I don't want to do. Also, the visits are conceptually like a helpdesk record, but not exactly so. Mixing this would create vagueness in the system and it's users.
The report data includes certain measurements taken at the time of the visit, which should not be editable because you have to be able to show what the device measured at that period in time. Hence the PDF's. Besides that, the PDF's need to be auto-filled with the data the tech-guy input into the form, something that HelpDesk can't do. The shear volume of the visits create the need for the automation.
Thanks for the tips, I'll read into them as soon as I can.
The report data includes certain measurements taken at the time of the visit, which should not be editable because you have to be able to show what the device measured at that period in time. Hence the PDF's. Besides that, the PDF's need to be auto-filled with the data the tech-guy input into the form, something that HelpDesk can't do. The shear volume of the visits create the need for the automation.
Thanks for the tips, I'll read into them as soon as I can.