Thread Rating:
  • 0 Vote(s) - 0 Average
  • 1
  • 2
  • 3
  • 4
  • 5
Mail Scanner
#12
Indeed. I was thinking about that while I was making the scanner. A lot of this would be moot if I can understand why the webmail module can't open my imap folders. 

Anyway, the scanner(s) can. Three of the four look at the helpdek inbox. They're stacked up like this:
  • TroubleTickets <== Scans helpdesk user IMAP inbox for new messages (looks for Service: in the subject). Not supposed to mark the message as read.
    UpdateTroubleTicketComments <== Look for All messages since last scan test the subject line for Ticket ID using regex from documentation. Add message body to comments of ticket. Condition for testing body: Does Not Equal: left this entry blank because it shouldn't be blank. There should always be something in the message body. 
    AddMessageToOrganization <== Look for All messages since last scan again testing subject line with Regex looking for Ticket ID. Is supposed to add an email record to the corresponding Organization.  After scan: mark message read.

    There's a fourth that's supposed to dig around through the sent folder, retrieve the message again testing subject line for ticket id, but I don't have it completely defined yet.

    second and third aren't working because the first one keeps marking the blasted thing as read.

Mark

[i]If I could work while on horseback that's where I'd be doing it. There's nothing like riding... Gives new meaning to the phrase, ride to live... live to ride.[/i]
Reply


Messages In This Thread
Mail Scanner - rslemer - 12-19-2017, 08:29 PM
RE: Mail Scanner - mweaver - 12-21-2017, 10:48 AM
RE: Mail Scanner - rslemer - 12-21-2017, 11:11 AM
RE: Mail Scanner - mweaver - 12-21-2017, 12:37 PM
RE: Mail Scanner - rslemer - 12-21-2017, 04:22 PM
RE: Mail Scanner - mweaver - 12-23-2017, 11:53 AM
RE: Mail Scanner - mweaver - 12-23-2017, 01:32 PM
RE: Mail Scanner - mweaver - 12-23-2017, 01:42 PM
RE: Mail Scanner - joebordes - 12-23-2017, 04:22 PM
RE: Mail Scanner - mweaver - 12-23-2017, 04:50 PM
RE: Mail Scanner - joebordes - 12-23-2017, 04:54 PM
RE: Mail Scanner - mweaver - 12-23-2017, 05:37 PM
RE: Mail Scanner - mweaver - 12-23-2017, 09:42 PM
RE: Mail Scanner - joebordes - 01-09-2018, 03:59 PM
RE: Mail Scanner - mweaver - 01-09-2018, 11:59 PM
RE: Mail Scanner - mweaver - 01-10-2018, 06:29 PM
RE: Mail Scanner - mweaver - 01-11-2018, 02:42 PM
RE: Mail Scanner - joebordes - 01-11-2018, 06:47 PM
RE: Mail Scanner - mweaver - 01-12-2018, 01:16 PM

Forum Jump:


Users browsing this thread: 1 Guest(s)