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[ solved ] Ticket from Mail converter

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[ solved ] Ticket from Mail converter
rslemer Offline
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#1
05-08-2019, 05:29 PM (This post was last modified: 05-10-2019, 05:24 PM by rslemer.)
I have a strange situation here

If ticket is opened from a mail scanner is marked "From Mail Converter = Yes"  that's ok

But when I editing any other field, in this ticket, for example, status = closed, system changed this flag to "Nothing" ...


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Ranieri
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joebordes Offline
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#2
05-08-2019, 09:22 PM
fixed. thanks!
Joe
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rslemer Offline
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#3
05-10-2019, 05:24 PM
(05-08-2019, 05:29 PM)rslemer Wrote: I have a strange situation here

If ticket is opened from a mail scanner is marked "From Mail Converter = Yes"  that's ok

But when I editing any other field, in this ticket, for example, status = closed, system changed this flag to "Nothing" ...

Solved, thanks!
Ranieri
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