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Mail Converter attach pic zero size, bug!? - Printable Version

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+--- Thread: Mail Converter attach pic zero size, bug!? (/showthread.php?tid=1918)

Mail Converter attach pic zero size, bug!? - addady2 - 08-19-2020

Hi,

It seem like some bug regarding analyzing incoming email.
Image that embedded in the email, create in the CRM ticket with invalid image file ,the file size is zero.

How to reproduce form the mobile phone:

  1. Take screenshot.
  2. Share it with gmail app.
  3. Send the email to the crm email address.
Look like certain type of email the the main convertor not analize well.


Thanks

RE: Mail Converter attach pic zero size, bug!? - joebordes - 08-19-2020

https://github.com/tsolucio/corebos/issues/847

have a look when we can

RE: Mail Converter attach pic zero size, bug!? - joebordes - 08-23-2020

I can't reproduce this. The attachment is added correctly for me.

if you can send me one of those emails, I will read it and see if I can reproduce it

RE: Mail Converter attach pic zero size, bug!? - addady2 - 08-27-2020

Sorry for the delay,

Can't attach email in eml format in the forum, so here is a link to to google drive:

https://drive.google.com/file/d/1zwc5fuMrgQMhIN9a-DvJmHut_Mx010wL/view?usp=sharing

You can upload it to imap inbox using Thunderbird mail client.

This specific email was send form mobile outlook.

Thank you

RE: Mail Converter attach pic zero size, bug!? - joebordes - 08-27-2020

turns out it was the encoding, not the image. very useful your example email: thanks!!

update, give it a try and let me know

RE: Mail Converter attach pic zero size, bug!? - addady2 - 08-30-2020

(08-27-2020, 09:32 PM)joebordes Wrote: turns out it was the encoding, not the image. very useful your example email: thanks!!

update, give it a try and let me know

Hi,


I implement this 4 files fix:
https://github.com/tsolucio/corebos/commit/4ba04f416432f0fe7cf5c8fde24551f959021d83

Sending again from iphone outlook, didn't solve the attach pic problem. but solve other issue the ticket subject was ???? (question mark charters) and the subject now is fine.
Here is a link to new eml we try:
https://drive.google.com/file/d/1TsnGQFweEU5mbPDyTYlWz2RpP2RaOt6u/view?usp=sharing

Sending from iphone gmail have image problem.
Here is a link to 1st try after the update:
https://drive.google.com/file/d/16y3OI8vw6etgPvgFsiSO-C1CHyi5eBO8/view?usp=sharing

Other issue, that maybe related. When the email using Windows-1255 encoding, all text (subject + description) become ???? (question mark charters)
Here is a link to eml example:
https://drive.google.com/file/d/1jX-Q2EuG7JUx42P53fSFexhuQTmceJrc/view?usp=sharing

Thank you