web based shortcut to create trouble ticket for specific product or contact

[slechaix]

Hello,

I see here http://corebos.com/documentation/doku.php?id=en:adminmanual:faq#is_there_a_way_to_make_a_short that it is possible to create a direct link to add a trouble ticket for a specific asset.
Is it possible to do that for a Contact or Product ?
I tried but no success. In my case I would like to click on a link that open a new ticket with both contact and product specifically selected.
If not possible natively I suppose I have to use some web services.

Thanks.
Steve

[joebordes]

You can do that on any module. Just create a business action with the URL you want and the parameters you need. You can set the contact and product fields by passing in the values for those field.

You can also use a Field Mapping business map where you will be able to make complex settings for fields, things like setting different products depending on some condition of the contact...

http://corebos.com/documentation/doku.php?id=en:adminmanual:businessmappings:mapping
http://corebos.com/documentation/doku.php?id=en:adminmanual:businessactions