How to link workflow email to an account

[geraldbigot]

Hello,

I wish to save each workflow email launched from Support Tickets module in Account (related to) record (account filled in ticket).

How to do that ?

I thought it was automatic

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Gérald

[joebordes]

Hi

HelpDesk is one of the oldest modules we have in the application. The email system it has is not based on the workflows themselves, as they are custom functions. These custom functions do not have any code to save the emails in the application. Either you try to move the whole communication system to native workflows or we would have to add code to save the emails as it should be doing (I agree that it should be automatic).

https://discussions.corebos.org/documentation/doku.php?id=en:helpdesk:notificationemails