email sent with workflow not listed in lead registry

[rslemer]

I created a new workflow for a Lead module.

When lead in specific status, system send a email for this lead.

This workflow is works fine, but this email not listed in Lead.

If I, manually, open a lead, record, and sent a email, works.

[kapsule]

Hi @rslemer,

That's normal. Sending emails from the Workflows process is not the same as sending emails from your own pre-contact. The process of sending e-mails that is carried out from the workflow task is independent of the model that some modules implement to send e-mails.

If you want to have this relationship you must create a custom function associated with the leads module. This way, when you execute the workflow you will be able to create the relationship you need.

I hope I cleared up the doubt for you.

Regards

[rslemer]

HI @Kapsule

First, thank you very much for try help me !

I undertand thats is a different way, to sent email.

But I think, thats session, in leads or another registry, will concentrate all emails sent or received, doesn't matter how method for.

I think is a little bug.

I will try contornate that, using a email scanner.

Best regards

[kapsule]

Ah. Ok. If there's anything else I can help you with, don't hesitate to ask.

[rslemer]

Joe,

I think "work around" this problem, with an Email Scanner.

For I get all this messages, sent in workflow, I need read, messages in "sent folder" (for my email account smtp) and set option "To" right?

"To" means messages out my mailbox to Lead, yes?

---

on so bad ...

not is possible too, because email scanner not allow use a lead ( only contacts and accounts .. )

[joebordes]

Hi Ranieri,

I believe you are correct and the application should do this natively, so I implemented it this weekend:

https://github.com/tsolucio/corebos/commit/061dece240c9a8e1d663737bc4ef6cecced53918

Thank you!