Ticket created by mail converter

[rslemer]

One situation when I use a mail converter to created a new tickets, is my requirement to know if a email sender is a contact already in my coreBOS or not.

I wish, created a workflow when email is found in my database and another workflow for email not is found.

I suggest system created a flag to setting this.

Today there two other flags, important and much useful like as "Converted by a lead" and "Created by Portal" ( for example ... ), permited us setting a different workflow since a flag

[joebordes]

I think this could be detected by checking if the email field is filled and the "related to" is empty. In that case, it means that we could not find the contact/account as there is not "related to" but the email is filled so it is coming from some other source that is not the application.

   

HTH