Changed a default assigned ( Trouble Tickets )

[joebordes]

I tried this and it worked perfectly.

I have a group with ID = 52, so I created the next mapping which also sets the severity to major:

Code:

<map>
  <originmodule>
    <originname>HelpDesk</originname>
  </originmodule>
  <targetmodule>
    <targetname>HelpDesk</targetname>
  </targetmodule>
  <fields>
    <field>
      <fieldname>assigned_user_id</fieldname>
      <Orgfields>
        <Orgfield>
          <OrgfieldName>52</OrgfieldName>
          <OrgfieldID>CONST</OrgfieldID>
        </Orgfield>
      </Orgfields>
    </field>
   <field>
      <fieldname>ticketseverities</fieldname>
      <Orgfields>
        <Orgfield>
          <OrgfieldName>Major</OrgfieldName>
          <OrgfieldID>CONST</OrgfieldID>
        </Orgfield>
      </Orgfields>
    </field>
 </fields>
</map>