I think David (kapsule) is correct: use HelpDesk. Relate the HelpDesk module with assets.
HelpDesk already has the workflows to communicate with the user, it has mail converter support and is natively supported by all customer portal code and most webservice apps that is out there. Besides, conceptually it is exactly that: work fixing, installing or enhancing products/assets.
You can always use GenDoc or PDFMaker to create PDFs from the HD information.
I would recommend MyCCustomerPortal as a starting point, but if you just need a form then the Webservice Webform project may be enough.
http://corebos.org/demos/corebosmyc/
https://github.com/tsolucio/coreBOSMYCCP
http://corebos.org/documentation/doku.php?id=en:extensions:coreboswswebform
https://github.com/tsolucio/coreBOSwsWebform
Keep asking and inform us on how it goes.
HelpDesk already has the workflows to communicate with the user, it has mail converter support and is natively supported by all customer portal code and most webservice apps that is out there. Besides, conceptually it is exactly that: work fixing, installing or enhancing products/assets.
You can always use GenDoc or PDFMaker to create PDFs from the HD information.
I would recommend MyCCustomerPortal as a starting point, but if you just need a form then the Webservice Webform project may be enough.
http://corebos.org/demos/corebosmyc/
https://github.com/tsolucio/coreBOSMYCCP
http://corebos.org/documentation/doku.php?id=en:extensions:coreboswswebform
https://github.com/tsolucio/coreBOSwsWebform
Keep asking and inform us on how it goes.
Joe
TSolucio
TSolucio