a small manual on Global Variables

[mweaver]

The strangest thing happened. I'm sitting here looking at the Global Variable in the tools section and got to thinking... "I wonder if I have to create this critter rather than try and edit the one that exists. (there's only one object in that module from a fresh install.)

So, as I'm often wont to do, I just say what the hell and give it a shot.

1. I choose the var name from the Name dropdown. In this case HelpDesk_Support_Name...
2. Input my value CISS Support
3. Choose Support Tickets from the module list
4. Chose System from the category list
5. Click Default
6. Click mandatory
7. Click Save.
   

Now there are two items showing on the GV module screen. So...

I create a test ticket that uses my gmail address and when the notification goes to the address viola! The from name is CISS Support rather than the vanilla your-support name. Either I missed the part about having to create this entry for this GV or it wasn't there. At least now I have a better idea of how this part of C7 works.

Joe... um, there doesn't seem to be a global variable for the notification message where it reads:

Quote:Regards,
HelpDesk Team

but I did find the global var for Upload_MaxSize... I can see I'm going to be getting into some mischief.

As always Joe, thank you for a Top-Shelf application. Frustration leads to determination and determination leads to discovery. After one has something eat of course.