12-23-2017, 04:22 PM
=> Comments: you have full control over the outgoing email and the order of comments:
http://corebos.org/documentation/doku.php?id=en:helpdesk:notificationemails
http://corebos.org/documentation/doku.php?id=en:email_workflows#comments
=> The rule comment you copy above applies to each individual converter, so you are correct, you have to add more converters if you need them although I thing the email is attached both to the ticket and the contact in their emails related list when working on the ticket.
http://corebos.org/documentation/doku.php?id=en:helpdesk:notificationemails
http://corebos.org/documentation/doku.php?id=en:email_workflows#comments
=> The rule comment you copy above applies to each individual converter, so you are correct, you have to add more converters if you need them although I thing the email is attached both to the ticket and the contact in their emails related list when working on the ticket.
Joe
TSolucio
TSolucio