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status add ticket from email

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status add ticket from email
Michel001 Offline
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Posts: 23
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Joined: Aug 2017
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#1
07-04-2018, 08:46 AM
not sure where to find this option.

When i have Administrator rights and i want to add ticket from an email i get the popup and see Status

When i do not have Administrator rights and i want to add ticket from an email i don't see the Status option.
i have to set that after i created the ticket.

the user is in the support profile.

see attachements


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Messages In This Thread
status add ticket from email - Michel001 - 07-04-2018, 08:46 AM
RE: status add ticket from email - rslemer - 07-04-2018, 11:52 AM
RE: status add ticket from email - rslemer - 07-04-2018, 02:50 PM

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