Fail to mail merge custome field

[addady2]

Hello,

I'm trying to use the mail merge to create document from tikect.

Following the instructions in:
http://corebos.org/documentation/doku.php?id=en:openoffice_integration&s and
http://corebos.org/documentation/lib/exe/fetch.php?media=es:user:oo_test_template.odt

Quote:The OpenOffice Merge has been tested and should work fine on custom fields too. Please use your field label as reference

ie: if I create a custom field on the Leads module and call it MoonAddress I should be able to merge it using the LEAD_MOONADDRESS label

The merge will not work on custom fields with a label containing white spaces (ie Moon Address)

I fail to merge custom field using the above technique. in my case the field name is TESTABC so I used this reference: TICKET_TESTABC

Any advice will be appreciated.