Fail to mail merge custome field

[addady2]

(08-06-2018, 03:34 PM)joebordes Wrote: I had no problem at all.
I went to the support tickets module, settings, layout editor, added a custom text field called testabc, edited the template you link above and added this line:

helpdesk_testabc=TICKET_TESTABC

mass edited the field and merged: I got the line filled in correctly:

helpdesk_status=Open
helpdesk_title=Problem about cannot hear your salesperson on asterix calls
helpdesk_solution=
helpdesk_category=Small Problem
helpdesk_severity=Minor
helpdesk_priority=Low
helpdesk_relatedto=Dahlia Benett
helpdesk_testabc=zxze

Thank you for your reply.

I did more test and narrow down the issue in corebos demo env.
Attach two template that using TICKET_TESTABC (I allso create the fields and upload to corebos demo env).
oo_test_template7.odt
oo_test_template-cf-test.odt

One is working and one is not.
I don't relay need solution to the problematic template, because it only to test.

Other issue more important to me. is non Latin charactiers in custom the field name don't seem to work!
Attach template that using TICKET_פריט1 (I allso create the fields and upload to corebos demo env).
oo_test_template-cf-test2.odt

P.S. The forum don't allow me to upload odt file, all uploaded to the corebos demo env. can provide them via email etc.


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