Fail to mail merge custome field

[joebordes]

You must be very careful when applying formats to the labels, the label must be formatted completely, at the same time with the same format. You cannot apply different formatting to different parts of the label. You have to be VERY careful with this as it is the source of 90% of merging problems. Word processors tend to add a lot of noise in the final saved file, that noise breaks our internal manipulation of the labels. For example, I opened the template that doesn't work and this is what the field label looks like:

Code:

<text:span text:style-name="T1">=TICKET_</text:span><text:span text:style-name="T2">TESTABC</text:span>

As you can see TICKET_TESTABC has been split so we cannot find it. I cleaned the format using the Format > Clear Format (ctrl-M) option and it worked, I think even the special character one worked.

I uploaded the template to the demo.